"​This product is made especially for you as soon as you place an order,

which is why it takes us a bit longer to deliver it to you. Making

products on demand instead of in bulk helps reduce

overproduction, so thank you for making

thoughtful purchasing decisions!"

___________

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What if my product is damaged in the mail?

​  That OG's Originals attaches photos of all order items at the end of the inspection process before securing product packaging in preparation for shipping. Therefore, we only replace products under "special circumstances" considered on a case by case examination. Items damaged after USPS receives orders via our hand delivery to USPS process, That OG's Originals does not assume responsibility for such damage, nor assumes responsibility for lost or otherwise undelivered items after USPS receives orders via our hand delivery to USPS process.

 

  If you receive any item(s) that arrive damaged, send us an email with clear photo of the damaged item(s) and the packaging and we'll do our best to accommodate you. Do not return items to us without an assigned "return item number". If we receive an item without a "return item number", that item will not be excepted. We also do not except any worn, washed or used item(s) or any item(s) with odors that are distinguishable from general fabric or print processing. ​

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​How do I report a problem with my order?

​Send us an email detailing the problem

*

Attach photos of all sides of the packaging and the product(s) and include "problem with order" in the subject area. We'll get back to you within 48 business hours.

 

​How do I return an item?

Contact us first at ThatOG@ThatOGsOriginals.com within 7 days of delivery recorded by USPS. After following the FAQs "How do I report a problem with my order?" instructions, we'll send you a "Return Slip" with a "Return Number".

*
Print the return label and fill it out.

*
Put the return slip portion of the form in the package with the item and tape the Shipping

label portion to the outside of the package. Most of our collection is "Ltd." (limited), so we

cannot guarantee all items and sizes will be available for exchanges.

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Mail package to:

That OG's Originals
105 West 125th St., Front 1

New York, NY 10027

U.S.

note: you, the customer are responsible for return shipping

cost and refunded if and where applicable.

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​  Once your return is received, your replacement item(s), of equal value, will be shipped out at the cost of shipping only. If your item is more or less, you will be charged accordingly. Restocking fee(s) may apply. Allow 14 days for redelivery.
 

  For any further questions about retuning your item send an email with your "Order Number" in the subject area of you email heading to ThatOG@ThatOGsOriginals.com.

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Refund policy

Our orders are typically go into fulfillment within 2 days of your purchase and as such we are unable to issue refunds on completed orders. Refunds are assessed on a case by case basis and processed for the cost of the item(s) only.